FAQ

What is a valid prescription?
A valid prescription has the following information:
  1. Name and address of the Doctor
  2. Doctors stamp or signature
  3. Patient name and age
  4. Date of visit or date of the prescription
  5. Name of medicine, dosage, strength and duration for which it is required
We verify the ordered medicines against the prescription that you have shared with the order. We check that these medicines are prescribed by a qualified doctor.

What are your hours of operation?
Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 09:00 am to 07:00 pm IST.

How do I contact Pharmacists at Muthu Pharmacy?
To contact our pharmacists online, you can send your questions to support@muthupharmacy.com. It’s a free service!

Are medications available at Muthu Pharmacy safe?
Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognised pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants. They are manufactured under government supervision.

What information do you need from me to process my order as fast as possible?
In order to process your order quickly, we need the following details from you:
  • Your billing/shipping information
  • Your prescription (required for the order of Prescription medicines).
  • Your payment details.
Is there any limit on the number of prescriptions that I can upload?
No. There is no limit to the number of prescription that you can upload.

What forms of payment does Muthu Pharmacy accept for online orders?
Muthupharmacy.com accepts the following forms of payment:
  • Credit/debit card
  • Net banking
  • Cash on Delivery (COD)
  • Swipe your Credit/Debit card at your doorstep
Note: Credit/debit card and net banking payments are processed via our online payment service partners.

What if I cannot find the products/medications I am looking for in your website?
Muthu Pharmacy stocks a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact our pharmacists by emailing to support@muthupharmacy.com. We will get back to you as soon as possible to let you know the availability of the requested medication/products.

Are there any other hidden charges?
No. There are no hidden charges in any of our products.

How long will it take to deliver my order?
We have our pharmacies across Chennai and delivery will be done in 4 business hours from the time the order is placed. Our business hours are 7 am to 5 pm. 

What are your delivery charges?
FREE Delivery on orders placed in our website.

How do I pay by Cash on Delivery (COD) method?
Payment by COD option is as easy as 1 - 2 - 3:
In the website, select products and add them to your cart and then in the Payment & Order Review page, simply select Cash on Delivery (COD) as your payment method. Once the logistics agent delivers the product(s) you ordered, you pay him the complete order amount in cash.

How do I know if my order has been shipped?
You will get a SMS confirmation of your order along with tracking details and you can always login to your account and track status. If the status of your order appears as “In Transit”, your order has been shipped. You can also get information regarding your shipment by calling our Customer Service number: +91 9025882588.

How do I cancel my order?
If you wish to cancel your order, you can send an email request to support@muthupharmacy.com. Please note that in case your order has already been charged or delivered, we cannot cancel it.

Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 9025882588 or email to pharmacist@muthupharmacy.

How will my order be delivered?
Your order will be delivered by EMS or Courier, depending on your pincode.